Privacy Policy

Freightseeker is the data controller for processing under this policy.

Contact: support@freightseeker.com.

We may process the following categories of personal data:

• Contact details (name, email, phone, company information)
• Booking and delivery data (addresses, parcel data, references)
• Payment-related data (orders, payment method - payment is handled by the payment provider)
• Account and sign-in data
• Support cases and messages
• Technical data (IP address, device data, logs)
• Web analytics when you consent to statistics cookies

We process personal data to:

• provide and administer freight booking and related services
• handle payment and invoicing
• provide customer support
• comply with legal obligations
• improve the website, product, and security
• marketing and statistics when you have given consent

The legal basis is primarily contract performance, legal obligation, and legitimate interest. For statistics, marketing, and certain functional cookies we rely on consent.

Data is shared with parties needed to deliver the service, such as carriers, payment providers (Svea Bank), IT and cloud providers, support (Zendesk), and analytics providers (Google) when you have consented.

Freightseeker does not sell personal data to third parties.

Some providers may process data outside the EU/EEA. In that case we ensure appropriate safeguards, such as standard contractual clauses or adequacy decisions.

We retain personal data for as long as needed for the purpose, under contract, accounting rules, and applicable law. Data is then deleted or anonymised.

Under the GDPR you have the right to:

• request access to your personal data
• request correction of inaccurate data
• request erasure in certain cases
• request restriction of processing
• object to processing based on legitimate interest
• request data portability where processing is based on contract or consent
• withdraw consent (without affecting lawfulness before withdrawal)

You may lodge a complaint with the Swedish Authority for Privacy Protection (IMY), Box 8114, 104 20 Stockholm, imy.se, if you believe we process your personal data incorrectly.

Information about cookies and similar technologies is available in our cookie policy.

Last updated: 21 May 2026. We may update this policy. Material changes will be communicated on the website or by email where appropriate.